AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |
Back to Blog
Patterno library psu4/20/2023 ![]() As a result, individuals cannot accurately perceive, interpret, explain, and predict the behavior of people with different cultural background(s) (Muzychenko, 2008). Betancourt (2004) defined culture as a pattern of learned beliefs, values, and behavior that are shared within a group it includes language, styles of communication, practices, customs, and views on roles and relationships. Edgar Schein (2010) described a culture as "shared beliefs, values, and assumptions of a group of people who learn from one another and teach to others that their behaviors, attitudes, and perspectives are the correct ways to think, act, and feel." Psychologists argue that unfamiliar culture negatively affects an individual's sensemaking mechanisms and determine their behavioral responses. ![]() In 2010, Gregory and colleagues emphasized that culture must be considered in historical, social, political, and economic contexts. Culture is a dynamic relational process of shared meanings that originate in the interactions between individuals (Carpenter-Song, Schwallie, & Longhofer, 2007). In 1951, Kluckhohn explained culture as sharing a pattern of thinking, feeling, reacting, and problem-solving. Exceptional customer service gives you the ability to set your business apart from your competitors and keeps your customers returning to your business. Practicing cultural competency skills can also elevate your customer service skills. ![]() Cultural competency skills can help businesses run more productively, and efficiently. Globalization and diversity lowered the barriers that once separated cultures both internationally and domestically (Garneau & Pepin, 2015). It is critical to know how to assess our cultural competency and evaluate our own cultural behaviors. Working and living in a global society requires the ability to create interactions and relationships with people who are different from oneself. Adopted cross-cultural attitude strategies will help to develop and enhance the ability to practice effective communication in intercultural situations. This article will help better understand cultural competence and its components.
0 Comments
Read More
Leave a Reply. |